JANM WILL CLOSE FOR RENOVATION BEGINNING JANUARY 6, 2025.
Visit JANM on the Go for more information. Orders can still be placed online and over the phone. Onsite pickup has been temporarily suspended.
FAQs
How do I receive my 10% Member discount?
Active JANM Members automatically get a 10% discount on eligible items purchased online as long as you are using the same email address that is associated with your
membership. For additional assistance, email us at museumstore@janm.org
with your name, membership number, and expiration date and we will activate your
account.
What if I don’t know my Membership number or expiration date?
Don’t worry, Just email us and let us know that you think you are a member and we can email you the status of your membership. Or you can call us at our toll-free number (1.888.769.5559) during business hours and we can look it up for you.
I forgot to enter my Member discount code on my order. How do I still get my discount?
Active members automatically get their member’s discount. No code is necessary as long as you use the same email that is associated with your membership. See above for problems with your discount.
Can I get my Member discount with my first order?
Yes. If you purchase a membership along with your merchandise order, you will receive your discount immediately. The discount only applies to discountable items (e.g. membership is not discountable.)
What are other ways that I can support the Japanese American National Museum?
In addition to membership,you can also support the mission and programs of the National Museum by making a donation or honoring a child with a Children’s Courtyard inscription, both of which can be made online. You can also request that we not apply your member discount to your order
Can I order by phone?
Yes. To order by phone, call us toll-free at1.888.769.5559, Tuesday-Saturday, 11 a.m.-5 p.m. PT.
