Frequently Asked Questions
The JANM Store supports the mission of the Japanese American National Museum by providing books, music, magazines, unique, and exclusive items not widely available to everyone. All proceeds from the JANM Store support Museum programs and exhibitions.
Membership & Contributions
- How do I receive my 10% Member discount? I don’t see it on my invoice... Your discount will be applied once your membership has been verified. You will not see your discount reflected on your online invoice. It will appear on your sales receipt when your order is delivered. Type in your membership account number and expiration date under "special instructions" when prompted on the order form.
- What if I don’t know my Membership number or expiration date? Don’t worry, we can look that up for you at the time we receive your order. Just let us know that you think you are a member in the comments section of the order form. Or you can call us at our toll free number (888.769.5559) during business hours and we can look it up for you.
- I forgot to enter my Membership number on my order. How do I still get my discount? Email your order number and Membership number to email@example.com and we will apply it once Membership has been confirmed. Or you can call us on our toll free number: 888.769-5559.
- Can I get my Member discount with my first order? Yes. If you purchase a membership along with your merchandise order, you will receive your discount. Again, it will not be reflected on your online invoice, but it will be on your final sales receipt.
- What are other ways that I can support the Japanese American National Museum? In addition to membership, you can also support the mission and programs of the National Museum by making a donation or honoring a child with a Children’s Courtyard inscription, both of which can be made online.
Placing & Receiving Orders
- Can I order by phone? Yes. To order by phone, call us toll free at 1-888-769-5559, Monday-Sunday, 11:00am-5:00pm PST.
- How fast is “Rush” Delivery? For quicker delivery, we offer a RUSH service. RUSH orders are generally shipped via UPS 2-Day and take 2-3 business days for delivery. Orders using the RUSH delivery option that are received by noon PST, Tuesday-Friday will be shipped the same day. Orders received after 12:00pm will be shipped on the next business weekday. Gift packaging may delay RUSH orders by one day. Please note that we are closed on Mondays. RUSH delivery is available within the 50 United States except to PO Boxes and military addresses. Shipping and handling for RUSH delivery to Hawaii or Alaska may be charged an additional $3.
- How is the sales tax calculated? Sales tax will be assessed according to the SHIPPING address, not the BILLING address.
- How can I track my order? You will receive an email from us with tracking information once your order has shipped.
- What gift wrapping options do you offer? Gift packaging availability is indicated on selected items. Packaging includes a decorative Museum sticker or band as appropriate.
SHIP TO GIFT RECIPIENT
If you are sending an order to a gift recipient, please enter their name and address in the "ship to" fields. Check the box indicating that the receipt should be sent to the billing address. Enter your own information in the "bill to" fields. The receipt will be sent to you at this address. The order will be sent to the gift recipient. Price tags will be removed from the merchandise.
We can enclose a gift message on a Japanese American National Museum gift enclosure and include with the gift. Please keep the gift message brief. Gift messages may not exceed 3 lines. To include a gift message, please enter your message under "special instructions" in your shopping cart when prompted when completing the order information.
- How can I keep up to date with additions and changes to JANM Store Online? The Museum Store has a monthly e-newsletter to keep our customers updated on special offers and sales. We also have an annual Museum Store catalog that is sent out each autumn.
QUESTIONS AND/OR COMMENTS? Call us toll free at 1.888.769.5559 (Tues-Sun, 11a.m.-5p.m, PST). Or, you can email us at firstname.lastname@example.org.