FAQs

Frequently Asked Questions

The JANM Store supports the mission of the Japanese American National Museum by providing books, music, magazines, unique, and exclusive items not widely available to everyone. All proceeds from the JANM Store support Museum programs and exhibitions.

Membership & Contributions

Placing & Receiving Orders

SHIP TO GIFT RECIPIENT
If you are sending an order to a gift recipient, please enter their name and address in the "ship to" fields. Check the box       indicating that the receipt should be sent to the billing address. Enter your own information in the "bill to" fields. The receipt will be sent to you at this address. The order will be sent to the gift recipient. Price tags will be removed from the merchandise.
GIFT MESSAGES
We can enclose a gift message on a Japanese American National Museum gift enclosure and include with the gift. Please keep the gift message brief. Gift messages may not exceed 3 lines. To include a gift message, please enter your message under "special instructions" in your shopping cart when prompted when completing the order information.

Miscellaneous

QUESTIONS AND/OR COMMENTS? Call us toll free at 1.888.769.5559 (Tues-Sun, 11a.m.-5p.m, PST). Or, you can email us at museumstore@janm.org.