Due to the current strains on shipping, please allow an additional 3-7 business days for STANDARD delivery. RUSH delivery will be temporarily unavailable.
STANDARD DELIVERY Standard deliveries within the continental U.S. are sent via UPS Ground or USPS Priority Mail from Los Angeles, California. Delivery time varies depending on location and product availability but generally takes from 3-10 business days. You will be advised of a delay in shipping that exceeds 30 days. See the charts below for shipping rates.
SIGANTURE REQUIRED Orders over $150 that contain, Jewelry, Fine art prints, or other high-value items will require a signature for delivery. All orders with a value greater than $300 will require a signature for delivery.
RUSH DELIVERY (Temporarily unavailable.) For quicker delivery, we offer a RUSH service. RUSH orders are generally shipped via UPS 2-Day and take 2 business days for delivery. Orders using the RUSH delivery option that are received by noon PT, Tuesday-Friday will be shipped the same day. Orders received after 12 p.m. will be shipped on the next business weekday. If gift wrapping has been selected for any item, shipping may be delayed by up to one day. Please note that we are closed on Mondays. RUSH delivery is available within the 50 United States, but it is not available to PO Boxes and military addresses. Shipping and handling for RUSH delivery to Hawaii or Alaska may be charged an additional $20. See below for the shipping rates chart.
GIFT ORDERS If you are ordering a gift that you wish to receive in time for holiday delivery, please visit our Holiday Shipping Recommendations page for suggested ordering deadlines.
INTERNATIONAL ORDERS Currently, we ship orders to a limited number of countries outside the United States (see list below.) Orders shipped to these countries are shipped via the United States Postal Service. Priority Mail and First Class Mail options are offered but are limited to postal regulations. Items that are restricted or otherwise not permitted in regular Priority Mail or First Class parcels may be deleted from your order, and your purchase total will be adjusted accordingly. Priority Mail takes 2-3 weeks for delivery. First Class Mail may take longer and is not insured. If First Class Mail is selected, the Japanese American National Museum is not responsible for loss, damages, or any other problems that are transit-related. The recipient is responsible for any import taxes, customs duties, and fees levied by the destination country. Customs policies vary widely from country to country; you should contact your local customs office for more information. To comply with export compliance, all recipient names and addresses must be in Roman letters/Arabic Numerals. Shipping prices are subject to change without notice.
Canada
Japan
If you would like merchandise sent to a country not listed above. Please contact us at museumstore@janm.org. Please provide your Name, Billing/shipping address, and a list of items that you would like to order. We can then provide you with an accurate price quote. Please note that all customs taxes and fees are the responsibility of the customer and are NOT included in the price quoted.
We are no longer shipping orders to Consolidation warehouses aka shipping warehouses. Orders being shipped to Shipping warehouses will be canceled and a refund will be issued.
United Kingdom
Due to Brexit tariffs we no longer ship to the UK.
CONTRIBUTIONS There are no shipping/handling charges on contribution amounts (Memberships, Children’s Courtyard, General Donations). Any charges that do appear will be adjusted accordingly.
SHIPPING & HANDLING RATE CHARTS
Standard shipping & handling rates We offer both UPS and USPS. The Standard rate is based on order subtotal after applicable member discount and is Ship via USPS. UPS shipping rate are based on weight and location of where the item are being shipped too. Please enter your information at check out to determine your exact rate.
Some small, lightweight & non-fragile items may be shipped for $10.60. This shipping option will appear on orders that we know will fit into small flat rate packaging. Such items include, but are not limited to, DVDs, socks, t-shirts and some jewelry.
California, Nevada & Utah
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Orders up to $50.00
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$10.60
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$50.01 – $100.00
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$14.95
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$100.01 – $150.00
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$18.00
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$150.01 – $200.00
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$21.00
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$200.01 and over
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$25.00
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Arizona - Colorado - Idaho - Kansas - Montana - Nebraska - New Mexico - Oklahoma - Oregon - South Dakota - Texas - Washington - Wyoming
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Orders up to $50.00
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$14.00
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$50.01 – $100.00
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$17.00
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$100.01 – $150.00
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$20.00
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$150.01 – $200.00
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$23.00
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$200.01 and over
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$26.00
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Alabama - Alaska - Arkansas - Connecticut - Delaware - Florida - Georgia - Hawaii - Illinois - Indiana - Iowa - Kentucky - Louisiana - Maine - Maryland - Massachusetts - Michigan - Minnesota - Mississippi - Missouri - New Hampshire - New Jersey - New York - North Carolina - North Dakota - Ohio - Pennsylvania - Rhode Island - South Carolina - Tennessee - Vermont - Virginia - Washington DC - West Virginia - Wisconsin
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Orders up to $50.00
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$17.00
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$50.01 – $100.00
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$23.00
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$100.01 – $150.00
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$25.00
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$150.01 – $200.00
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$30.00
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$200.01 and over
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$35.00
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Rush delivery rates (based on order subtotal after applicable member discount). For Hawaii and Alaska, add $20.00 additional charge. Rush delivery is not available to PO Boxes, APO (or other military addresses), Puerto Rico, Virgin Islands, Guam or other address within the continental United States not deliverable via UPS. As of September 2022 we currently are not offering Rush Delivery.
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Orders up to $50.00
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N/A
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$50.01 – $100.00
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N/A
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$100.01 – $150.00
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N/A
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$150.01 – $200.00
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N/A
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$200.01 and over
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N/A
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