Frequently Asked Questions
The Museum Store supports the mission of the Japanese American National Museum by providing books, music, magazines, unique and exclusive items not widely available to everyone. All proceeds from the Museum Store support National Museum programs and exhibitions.
Membership & Contributions
How do I receive my 10% Member discount? I don’t see it on my invoice...
Your discount will be applied once your membership has been verified. You will not see your discount reflected on your online invoice. It will appear on your sales receipt when your order is delivered. Type in your membership account number and expiration date when prompted on the order form. [more info]
What if I don’t know my Membership number or expiration date?
Don’t worry, we can look that up for you at the time we receive your order. Just let us know that you think you are a member in the comments section of the order form. Or you can call us at our toll free number (888.769.5559) during business hours and we can look it up for you.
Can I get my Member discount with my first order?
Yes. If you purchase a membership along with your merchandise order, you will receive your discount. Again, it will not be reflected on your online invoice, but on your sales receipt.
What are other ways that I can support the Japanese American National Museum?
In addition to membership, you can also support the mission and programs of the National Museum by making a donation or honoring a child with a Children’s Courtyard inscription, both of which can be made online. Visit the Supporting the National Museum page to learn more about these and other opportunities.
Placing & Receiving Orders
Can I order by phone? Yes. To order by phone, call us toll free at 1-888-769-5559, Monday-Sunday, 11:00am-5:00pm PST.
How fast is “Rush” Delivery?
For quicker delivery, we offer a RUSH service. RUSH orders are generally shipped via UPS 2-Day and take 2-3 business days for delivery. Orders using the RUSH delivery option that are received by noon PST, Tuesday-Friday will be shipped the same day. Orders received after 12:00pm will be shipped on the next business weekday. Please note that we are closed on Mondays.
RUSH delivery is available within the 50 United States except to PO Boxes and military addresses. Shipping and handling for RUSH delivery to Hawaii or Alaska may be charged an additional $3.
Shipping and handling charges subject to change. For current rates, visit the Shipping & Handling page, or call us toll free at 888.769.5559.
How is the sales tax calculated?
Sales tax will be assessed according to the SHIPPING address, not the BILLING address.
What if an item is out of stock?
If we expect an item is going to take more than two weeks to be re-stocked, we will notify you by phone or email (which is why it is important to supply us with your correct contact information. And don’t forget to check your email for possible updates!).
If other items on your order are in stock, we may automatically send them ahead and send the backorder when it becomes available. You will not be charged for your backordered item until it is shipped. Shipping fees will be pro-rated if applicable, but no additional shipping fees will be charged.
How can I track my order?
We are currently unable to provide automatic tracking information, but if you email us or call us within a week of placing your order, we can provide you with tracking information or a ship date.
When should I place my order by to receive items in time for holiday delivery?
Although we cannot guarantee delivery, we do provide recommendations on when you should place your gift orders to allow adequate time for order processing and time in transit. Visit our Holiday Shipping Recommendations page for details.
What gift wrapping options do you offer? We offer a range of different gift-giving options. Available gift wrapping and gift packaging options are indicated per item. [more info]
How do I return or exchange merchandise?
Visit the Return/Exchange Policy page for more information.
How can I keep up to date with additions and changes to the Museum Store Online?
The Museum Store has a monthly e-newsletter to keep our customers updated on special offers and sales. We also have an annual Museum Store catalog that is sent out each autumn. [more info]
How do Museum Store customers rate our customer service? Overall, our customers have been very pleased with our range of products and the quality of our customer service.
QUESTIONS AND/OR COMMENTS?
Call us toll free at 1.888.769.5559 (Tues-Sun, 11am-5pm, PST). Or, you can email us at email@example.com.