Customer ratings and comments

Yahoo! Top Service

The Top Service Star is a sign of superlative quality. It means that the store is participating in our Customer Rating Program, and that customers who have ordered from that store have given it the highest ratings.

Nearly all Yahoo! stores have good customer satisfaction ratings, but those with a star are the best of the best, with at least 95% positive ratings.

We have received the Yahoo! Top Service Star since we first began receiving customer ratings.


Listed below are a sampling from some of our more recent customer comments through the Yahoo! Shopping Customer Rating Program. Our customer comments help let us know how we can improve (or what we're doing right!), so please let us know what you think! We've added gift packaging and gift wrapping options at the suggestions of our customers.

To rate our service, please indicate when placing your order that you would like to participate in the rating program. Let us know if there's something we can do to improve our online store or customer service!

Rating: Excellent Comments: Order arrived on time and in good condition. Items were very carefully packed.

Rating: Excellent Comments: Response time was very good. When a size wasn't avaliable, I was emailed and allowed to substitute. Merchandise quality was also excellent

Rating: Excellent Comments: Actually this rating is not entirely accurate because, based on prior experience with the Japanese American National Museum, I have come to expect excellent service. And they once again lived up to my expectations!

Rating: Excellent Comments: Items were shipped in a timely manner. They were well padded and obviously packaged with care. Staff of the Museum and its online store handle questions and process orders in a professional way. Definitely a great and reliable place to shop.

Rating: Excellent Comments: My last order was processed without any problem. I have ordered several items from the Japanese American National Museum at different times in the past and have never had any problem. I would not hesitate to order again and would recommend them to anyone.

Rating: Excellent Comments: I have ordered many items from the Japanese American National Museum - Museum Store Online and have always been happy with the response to orders and promptness in shipping. I will continue to shop!

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