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YOUR PURCHASES HELP SUPPORT THE PROGRAMS AND EXHIBITIONS OF THE JAPANESE AMERICAN NATIONAL MUSEUM.

When you make purchases from the Museum Store, not only do you buy books, music, one-of-a-kind, and exclusive items not readily available elsewhere, you are also supporting Japanese American National Museum educational programs and exhibitions.

Japanese American National Museum
Museum Store
369 East First Street
Los Angeles, CA 90012
museumstore@janm.org

MEMBERS SAVE 10%

Members enjoy a 10% discount on qualified purchases through the Museum Store (including on-site locations and through the website, catalog, or other mail order opportunities). Type in your membership account number and expiration date when prompted on the order form. Membership discount will be deducted from your order upon verification of membership status.

To join or to renew, please visit our Memberships page. Your membership discount will be applied on any applicable items placed on the same order. You can also call our toll-free Store Order line at 888.769.5559 (Tuesday through Sunday, 11am-5pm PST) and we’ll take care of it for you. No discounts, sales tax, or shipping/handling applies to contributions (Memberships, Children’s Courtyard, General Donations).

PRIVACY POLICY

At the Japanese American National Museum, we respect your privacy. It is our policy that we do not to make your name available to other companies or individuals. If, at any time you would like to be removed from our regular mailing or email list, please notify us at museumstore@janm.org. To opt-out or update your email address or options, you can also type in your address in the email collector box on the left-hand navigation bar. You will be sent instructions on how to update your information directly.

ORDER BY PHONE

Call our toll-free Museum Store order line at 1.888.769.5559 (Tues-Sun, 11am-5pm, PST) or fax us at 1.213.687.9142 and charge your purchase to your Visa, MasterCard, or American Express account. For fastest service, please have product item numbers and your credit card ready. If you are a current member of the Japanese American National Museum, please also have your membership number and expiration date available, to ensure your 10% member discount.

SHIPPING

Most standard deliveries in the continental U.S. are sent via UPS Ground delivery and made within 14 business days. For more information and shipping/handling rates, please visit our shipping & handling page.

RETURN POLICY

For information about our returns policy, please visit our returns page.

GIFT ORDERS

We offer gift wrapping and packaging options for an additional charge. For more information, please visit our gift wrapping & packaging page.

SALES TAX

Sales tax will be assessed according to the SHIPPING address, not the BILLING address.

NON-DISCOUNTABLE ITEMS

Certain items are not subject to member or other discounts. These include, but are not limited to sale items, and other merchandise which we feel are important to make available for sale, but on which we cannot offer discounts.

AVAILABILITY

Because we offer many items that are limited in production by our vendors, our prices and availability are subject to change at any time. We will email you upon receipt of your order if there are any changes.

QUESTIONS AND/OR COMMENTS?

Call us toll free at 1.888.769.5559 (Tues-Sun, 11am-5pm, PST) for questions about a size, gift order, or exchange. Or, you can email us at museumstore@janm.org.

If there's something you are looking for, but do not find on our website, let us know! We have many more items in our onsite location. We also appreciate any comments, suggestions, or feedback you may have about the items, stories, and feature sections on our site.



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